Education Schedule

2023 Education Program sponsored by:

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Saturday – March 11, 2023

NFI Hearth Design Specialist Review Course (Sponsored by IHP)8:00 AM – 3:00 PMCEU: TechnicalRoom C101

The Hearth Design Specialist certification is designed to show consumers that the sales personnel understand the technical information they need to properly plan their installation. Based on the Hearth Design Specialist Reference Manual, First Edition which was published in the fall of 2017, this certification covers the technical knowledge on combustion, heat transfer, safety and venting for woodburning, and gas and pellet hearth appliances. Other topics include an introduction to codes, standards and regulations, fuel characteristics, and appliance requirements. All major hearth appliances are covered including fireplaces, gas log sets, fireplace inserts, and free-standing stoves.

NFI Core Review Course (Sponsored by IHP)8:30 AM – 12:00 PMCEU: TechnicalRoom C104

This is the official review course for the new First Edition NFI Core Certification exam. This course is based on the official reference manual for the exam, the Core Knowledge Reference Manual, First Edition, published Fall 2018. This course will cover combustion, heat transfer, construction, safety principles, and installation knowledge. This includes regulations and instructions, venting, ventilation, and basic electricity.

NFI Online Exam9:00 AM – 3:00 PMCEU: TechnicalRoom C102

• Exams are available: Saturday & Sunday: 9:00am – 3:00pm; Monday: 9:00am – 12:00pm
• There are 10 computers available on a first come, first serve basis. 
• Exams are graded as soon as the exam is submitted.
• For complete details, contact the NFI Office at 703-524-8030.

Net Zero Manufacturer Specific Training10:00 AM – 12:00 PMRoom B105

The Fireplace Is Talking – Part 1 “The Basics”10:15 AM – 11:15 AMMike Segerstrom & Bill RyanCopperfield Academy Corral – Show FloorCEU: Technical

In this session, you will learn what inspection of the fireplace is telling us about the product we want to install and more;

-Understanding the minimum requirements of our trade.
-Understanding the requirements of the products we sell.
-Deficiencies that can change your course on an installation.

Exit Strategies10:30 AM – 11:30 AMHope StevensonHHT – Show Floor

TBD

3 Ways to Grow Your Business in Any Economy11:35 AM – 12:35 PMTim ReedCopperfield Academy Corral – Show Floor

In this session, you will learn three ways to move the needle; even in the midst of a shifting economy. In it, you’ll learn:

1. Why following a documented sales process is the key to reaching customers when things tighten up.
2. How to create a regular cadence of follow up with your customers.
3. What your company can do to meet customers on their terms digitally.

Now is the time to invest in building a business that lasts rather than waiting until it’s too late.

Technical Facts That Every CSR And Sales Person Should Know11:50 AM – 12:50 PMRuss DimmittHHT – Show FloorCEU: Technical

In this session, you will learn that there are a set of facts that everyone who has contact with c ustomers and potential customers need to know to be effective and an asset to their company. We will go over the more common ones.

Empire Comfort Manufacturer Specific Training12:30 PM – 2:30 PMRoom B105

TBD

Delivering Professional Service That’s Profitable12:55 PM – 1:55 PMTed ToppingCopperfield Academy Corral – Show FloorCEU: Elective

In this session, you will learn about “best practices” that you can use to strengthen your business and the results of the “real life” industry survey that is featured in the guide. This session is for everyone, but it will be of special interest to owners and managers of the many smaller HPB dealers that are looking to build both sales and profits through installation and service.

NFI Pellet Review Course (Sponsored by IHP)1:00 PM – 4:30 PMCEU: TechnicalRoom C104

This is the official review course for the Sixth Edition NFI Pellet Certification exam. This course is based on the official reference manual for the exam, Pellet Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. This course will cover the different approaches to pellet appliance fuel delivery, and venting systems. Planning, installation, and troubleshooting knowledge will also be covered. More specifically, such subjects as appliance components, electrical requirements, vent configurations and assembly, and common causes and solutions for pellet system problems will be discussed.

HHT Class – Topic TBD1:10 PM – 2:10 PMHHT – Show Floor

TBD

CEU:

Meet & Greet plus Book Signing – Professional Service is Profitable2:15 PM – 3:15 PMTed ToppingHPBEF Booth 2045 – Show Floor

TBD

CEU:

The Fireplace Is Talking – Part 2 “Masonry Fireplaces”2:15 PM – 3:15 PMMike Segerstrom & Bill RyanCopperfield Academy Corral – Show FloorCEU: Technical

In this session, you will learn what are we seeing in Masonry fireplaces, what it really means and more;

-Recognizing common construction deficiency.
-Navigating your sale based on information.
-Liability protection.

Liability Insurance2:30 PM – 3:30 PMNick PuloneHHT – Show FloorCEU: SHL

TBD

Copperfield Manufacturer Specific Training3:00 PM – 5:00 PMRoom B105

TBD

Women’s Mentoring3:00 PM – 5:00 PMCEU: TechnicalRoom C108

TBD

Don’t Get Shocked, It’s Electric (The Basics)3:35 PM – 4:35 PMHarland AguirreCopperfield Academy Corral – Show FloorCEU: Technical

In this session, you will learn that the simplicity of how an electric fireplace works is a vital need for the future of all specialty Hearth professionals. This is a basic technical introduction to electric fireplaces that will give you a broad understanding and take the fear out of this fast-growing category.

Calculations For Successful Installations3:50 PM – 4:50 PMMatt EllisHHT – Show FloorCEU: Technical

In this session, you will learn about several equations on math theories that are used on a regular and sometimes daily basis when performing installations. We will go over some of the most common ones and how they can be applied to make your job easier.

Sunday – March 12, 2023

Kozy Heat Manufacturer Specific Training8:00 AM – 10:00 AMRoom B105

CSIA Review Course & Exam8:00 AM – 5:00 PMMatt EllisRoom C101

This session is a review of the material to assist a candidate in passing the Certified Chimney Sweep exam. This review is not a substitute for advanced study of the material. Candidates for the exam must bring their copy of the 2015 IRC to the testing site in order to complete the exam. The exam will be given immediately following the review.  This is the only time the CSIA review will be given at Expo.  Contact CSIA at (317) 837-5362 for registration and cost information.

NFI Woodburning Review Course (Sponsored by IHP)8:30 AM – 12:00 PMCEU: TechnicalRoom C104

This is the official review course for the NFI Woodburning Certification exam. This course is based on the official reference manual for the exam, Woodburning Hearth Systems Reference Manual, Sixth Edition, published Fall of 2018. This course will cover both solid-fuel factory-built fireplaces and all types of wood stoves, including freestanding, inserts, and manufactured high-efficiency fireplaces. Installation knowledge specific to wood burning appliances, including installation and planning, solid-fuel appliance regulations and instructions, appliances, venting and ventilation, and troubleshooting are also included.

NFI Online Exams9:00 AM – 3:00 PMCEU: TechnicalRoom C102-103

• Exams are available: Saturday & Sunday: 9:00am – 3:00pm; Monday: 9:00am – 12:00pm
• There are 10 computers available on a first come, first serve basis. 
• Exams are graded as soon as the exam is submitted.
• For complete details, contact the NFI Office at 703-524-8030.

Factory Built Chimney Components Explained – UL103 & UL127 Chimney10:15 AM – 11:15 AMMike Segerstrom & Bill RyanCopperfield Academy Corral – Show Floor

In this session, you will learn the importance of factory built chimney components including fire stops, attic insulation shields and more;

-Recognizing common installation deficiencies.
-Recognizing age, use and exposure degradation.
-Navigating your sale based on circumstances.

The Homeowner Experience Good Marketing Beyond The Sale10:30 AM – 11:30 AMShannon GoodHHT – Show FloorCEU: Elective

This session will review the four main stages of the Homeowner Experience and help you take a second look at the importance and profitability of marketing communications.

Mendota Manufacturer Specific Training10:30 AM – 12:30 PMRoom B105

Member Involvement at the State and Local Level: How it May Affect You and How You can Make a Difference11:00 AM – 12:00 PMRyan CarrollRoom C108

The discussions about electrification stands to impact the industry significantly. In many cases, this could be in just the next several years. Join HPBA’s government affairs team for an in-person session to learn more about the issue and what you can do to be an advocate for our industry – especially at the local level.

Career Path for Employees11:50 AM – 12:50 PMHope StevensonHHT – Show Floor

Employee turnover is the highest it has ever been for most small businesses. One of the most valuable keys to retention is creating and communicating a career path for your employees. In this session, you will learn:

  1. How to create a career path for each position in your company.
  2. How to effectively communicate with an employee about their opportunities to grow.

Fireside Chat11:50 AM – 12:50 PMHHT – Show Floor

TBD

Hiring Exceptional Employees Post Pandemic12:55 PM – 1:55 PMTed ToppingCopperfield Academy Corral – Show FloorCEU: Elective

In this session, you will take a fresh look at the process of hiring. This session will focus on the Retaining Exceptional Employees guide, and will be focused on two key hiring strategies from that guide: Deciding what you want someone to do, and finding the right person for that job. These strategies form the core of a proven employee-management system that is appropriate for dealers, distributors and manufacturers.

NFI Gas Review Class (Sponsored by IHP)1:00 PM – 4:30 PMCEU: TechnicalRoom C104

This is the official review course for the Sixth Edition NFI Gas Certification exam. This course is based on the official reference manual for the exam, the Gas Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. This course will cover installation knowledge specific to gas appliances and venting. This includes regulations and instructions, fuel characteristics and delivery, appliance requirements, venting, ventilation, and troubleshooting. All major gas hearth appliances will be covered including fireplaces, gas log sets, inserts, and freestanding stoves. Venting methods such as conventional type B-vent, direct-vent, liner systems, and vent-free will also be covered.

Memphis Grills Manufacturing Specific Training1:00 PM – 3:00 PMRoom B105

TBD

Personal Protection Equipment1:10 PM – 2:10 PMJim BrewerHHT – Show FloorCEU: SHL

In this session, you will learn about some of the PPE that are important for installers to utilize and why. We will also discuss what OSHA’s requirements are for business owners and installers.

Meet & Greet plus Book Signing – Hiring & Retaining Exceptional Employees2:15 PM – 3:15 PMTed ToppingHPBEF Booth 2045 – Show Floor

TBD

CEU:

The Fireplace Is Talking – Part 3 “Factory Built Fireplaces”2:15 PM – 3:15 PMMike Segerstrom & Bill RyanCopperfield Academy Corral – Show FloorCEU: Technical

In this session, you will learn what are we seeing in factory built fireplaces, what it really means and more;

-Recognizing common installation deficiencies.
-Recognizing age, use and exposure degradation.
-Navigating your sale based on circumstances.

Government Affairs Review of Solid Fuel And Gas Hearth Products Regulations2:30 PM – 3:30 PMHHT – Show FloorCEU: Technical

In this session, you will learn everything you need to know about all things affecting your operations: from the new biomass stove tax credit to the discussions that may be happening near you about the future of natural gas hookups in cities across the country. We will also discuss the latest efforts by the Department of Energy to regulate gas hearth products and get members up to speed on campaigns in Alaska and British Columbia to preserve your ability to get consumers the cleanest wood-burning products available.

Hearth Products Controls Manufacturing Specific Training3:30 PM – 5:30 PMRoom B105

TBD

Things You Should Know, But Your Rep Won’t Tell You3:35 PM – 4:35 PMRick VlahosCopperfield Academy Corral – Show FloorCEU: Elective

To improve sales, we often need to take a step back and observe our store. In this session, we’ll look at comments from consumers about their experience in retail hearth shops and talk about simple steps you can take today. Topics will include: Dealing with Competition; First Impressions; The Simple Truths of Service: Home Show & County Fairs; and many more.

Roof Safety3:50 PM – 4:50 PMJim BrewerHHT – Show FloorCEU: SHL

In this session, you will learn some of the techniques necessary to reduce risks when working on roofs and off ladders.

Monday – March 13, 2023

Dexen Industries Manufacturer Specific Training8:00 AM – 10:00 AMJoslyn TengRoom B105

TBD

NFI Online Exams9:00 AM – 12:00 PMRoom C102-103CEU: Technical

• Exams are available: Saturday & Sunday: 9:00am – 3:00pm; Monday: 9:00am – 12:00pm
• There are 10 computers available on a first come, first serve basis. 
• Exams are graded as soon as the exam is submitted.
• For complete details, contact the NFI Office at 703-524-8030.

Strategic Planning 10110:15 AM – 11:15 AMHope StevensonHHT – Show Floor

In this session, you will learn:

1. Why is is important to create a strategic plan for your business.

2. How to create a strategic plan.

3. Who should be involved in the process.

4. How to implement a strategic plan.

The Fireplace Is Talking – Part 4 “Hearth Appliances”10:15 AM – 11:15 AMMike Segerstrom & Bill RyanCopperfield Academy Corral – Show FloorCEU: Technical

In this session, you will learn what the hearth appliance installation is telling us, what it really means and more;

-New appliance, old chimney?
-Common deficiencies with existing vents and chimneys.

Inspecting A Fireplace Prior To Installation Of A Hearth Appliance 11:30 AM – 12:30 PMRuss DimmittHHT – Show FloorCEU: Technical

Too often hearth appliances are installed in existing fireplaces without a proper inspection being performed. We will cover some of the common areas that are missed and what standard of care the installer must meet.

Electric Fireplaces: Competition Or An Opportunity11:30 AM – 12:30 PMHarland AguirreCopperfield Academy Corral – Show FloorCEU: Technical

As an industry, we’ve participated in several fireplace technology shifts, from masonry to zero-clearance wood, from zero-clearance wood to b-vent gas, from b-vent gas to direct vent gas, and each time what could have been viewed as a threat turned out to be an opportunity for the savviest retailers and distributors who positioned themselves to provide the right product solutions for each consumer and homebuyer situation.

Outdoor Living For The Hearth Retailers – The Strategy To Succeed And Methods That Fail12:45 PM – 1:45 PMJerry & Sheryl IsenhourHHT – Show FloorCEU: Elective

In this session, you will learn the ways that hearth retailers can thrive in the outdoor living segment, and also, why some fail. With a 20-year track record in sales, installation, training and manufacturing in the Outdoor Living Market, their experience and expertise will provide you with a strategic plan to succeed in this highly profitable segment.

Six Things To Do Before September12:45 PM – 1:45 PMTed ToppingCopperfield Academy Corral – Show FloorCEU: Elective

In this session, you will learn the six things that will help you reset and rebuild your business for the “new normal” of the post pandemic economy. This is a practical session based on retail and service-industry best practices that Ted is interpreting for our industry.

Book Signing (Ted Topping)2:00 PM – 2:45 PMHPBEF Booth 2045 – Show Floor

TBD

Proper Chimney Liner Installations2:00 PM – 3:00 PMRuss DimmittHHT – Show FloorCEU: Technical

In this session, you will learn about the techniques necessary to properly insulate a liner and ways to make that work easier and more economical. There are more chimney liners installed improperly than are installed correctly. Join this session to learn tips and tricks.

No Other Options – Consider Electric Appliances2:00 PM – 3:00 PMMike Segerstrom & Bill RyanCopperfield Academy Corral – Show FloorCEU: Elective

In this session, you will take a closer look at electric hearth appliance applications and more;

-Field circumstances that can leave you with no other choice.
-Listen to your clients, listen to the appliance.
-Lower cost option for sticker-shocked clients.

Updated November 28, 2022