Most successful businesses realize the importance of customer service. Over the years there has been a host of different approaches, but when you really look into them, you find that many successful businesses, writers, and speakers are simply putting their own spin on very similar concepts. In this session, you will learn:

• How to get an edge over your competition
• Simple ways to improve customer service and improve the bottom line
• What Marriott, Disney, and the Fish Market know that you don’t